Price Shopping ??

In my last blog I wrote about how important I thought an in-store Appliance Service department is when buying an appliance. We touched on how important price is. I agree that price is very important. However, I believe that service, (i.e customer service) before, during, and after the sale is more important.
Let me explain;
I do not want to over pay for anything. I am a shopper too. But I want to get a fair price, not necessarily the lowest. I want great customer service. I want the phone to be picked up when I call a store. I want the store I buy from to have my information ready or quickly available when I speak to them. I want help when I want it. I want answers when I call from an intelligent human being who does not put me on hold or pass me around a company until I get so frustrated I hang up. I want to call during business hours and get a human being. I want to call after business hours, leave a message and have someone call me back the next business day. I want communication. I know being in business, there is a price to pay for what I want.
Many times in the past I have gone with the lowest price, and with that I always get the lowest service. It never fails. The formula for my life is Low Price = Low service or No service.
Time is limited. Business commitments, family commitments, we all have them. Thus ,I do not have time to shop more than 1 store when looking. Even when I look on the Internet for something, I tend to go to 1 place. I just want want a fair price as I know the store or company must make money to service me, or there will be no company to service me.
So yes, Price is very important, but I hope everyone does not make it the most important factor when purchasing.
At Percy's we make sure our prices are low, and fair. We constantly check our competition to make sure we are competitively priced. We don't lie and say we have the lowest prices on every single sku and model in our store. We do have a price guarantee for 30 days. So if you buy from us and for some reason we are not the absolute lowest price for that piece or those pieces, we will apologize and we will refund you the difference. We also answer the phone and we pick up our messages. As long as I am here, we will have intelligent and caring people answer the phone. Percy's makes a profit to service and satisfy our customers wants and needs. Percy's hires great people who are honest, trustworthy and believe in helping all our customers. We hire professional people who answer the phone when you call. We hire people who care about every customer that visits us. Percy's hires people who make customers happy and are proud they do business with us.
To me that is priceless.
As always, thank you for your business. Alan